FAQ
FREQUENTLY ASKED QUESTIONS
1. PRODUCT RELATED
Q: What types of bags does AIO Bag Works offer?
A: We offer a wide variety of bags including travel bags, backpacks, tote bags, crossbody bags, and custom-designed bags tailored to your needs.
Q: Are your bags made from quality materials?
A: Yes, all our bags are manufactured using premium quality materials that are durable and long-lasting.
Q: Can I customize a bag?
A: Absolutely! We offer customization services. Please contact us at support@aiobagworks.store with your requirements.
Q: What is the warranty on your bags?
A: All our bags come with a 1-year manufacturer's warranty against defects in material and workmanship.
2. ORDERING & PAYMENT
Q: How do I place an order?
A: Simply browse our website, select the items you want, add them to your cart, and proceed to checkout. Follow the payment instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept credit cards, debit cards, net banking, mobile wallets, and UPI payments.
Q: Is my payment information secure?
A: Yes, all transactions are encrypted and secured using industry-standard SSL technology.
Q: Can I modify my order after placing it?
A: Yes, you can modify your order within 24 hours of placement. Contact us immediately at support@aiobagworks.store with your order ID.
3. SHIPPING & DELIVERY
Q: How long does delivery take?
A: Standard delivery typically takes 5-7 business days. Express and overnight options are available for faster delivery.
Q: Do you offer free shipping?
A: We offer free shipping on orders exceeding a certain value. Check the shipping costs at checkout.
Q: Can I track my order?
A: Yes, you'll receive a tracking number via email. You can track your order status on our website.
Q: Do you ship internationally?
A: We currently ship within India. For international inquiries, please contact us at support@aiobagworks.store.
4. RETURNS & REFUNDS
Q: What is your return policy?
A: Items can be returned within 30 days of purchase if unused and in original packaging.
Q: How do I initiate a return?
A: Contact us at support@aiobagworks.store with your order number. We'll provide you with return instructions.
Q: How long does a refund take?
A: Refunds are processed within 5-7 business days after inspection of the returned item.
Q: Who pays for return shipping?
A: Return shipping is the customer's responsibility unless the return is due to a defect or our error.
5. CUSTOMER SERVICE
Q: How can I contact customer support?
A: You can reach us via email at support@aiobagworks.store. We respond within 24 hours.
Q: What are your business hours?
A: We operate Monday to Friday, 9 AM to 6 PM IST.
Q: Can I visit your physical location?
A: We are an online-based business. All transactions are done through our website.
6. PRODUCT CARE
Q: How should I clean my bag?
A: Most bags can be gently wiped with a damp cloth. For specific care instructions, check the product description.
Q: Are your bags water-resistant?
A: Most of our bags are water-resistant. Check product specifications for details.
For more information or if your question is not answered here, please contact us at support@aiobagworks.store